I often tell clients the risk of labeling yourself as “green” or “sustainable” is that you become a target for criticism. While your intentions may be good, the broad use of such phrases without full transparency raises issues of trust and motivation. How sustainable are you? How can you say you’re green if you have your lights on? Can tourism be sustainable? Is it ethical to pay to pollute? Does removing beef from the menu save far more water than installing low flow shower heads? While the list of potential criticisms goes on, we agree that while no hotel or hotel group can do everything, they can certainly try their best and share their efforts with key stakeholders. During a recent workshop on CSR reporting with Energy Resources Management and GreenView, we left with some key takeaways.
Reasons for CSR reporting:
- Guests are beginning to care
- Stakeholders seek transparency
- Compliance
- Improving your brand image
- Combatting criticism
Tips on CSR reporting:
- Know your stakeholders (owners, operators, employees, guests, etc.)
- Knowing your stakeholders interests will help you define your boundaries of materiality, relevance and significance
- Certifications and labels are good ways to initially get people engaged, but are so varied in scope they can’t be used as the end all and be all of CSR reporting
- Transparency is key
Roles of CSR Teams today:
- Education and awareness of key stakeholders
- Engagement of key stakeholders
- Integration into company visions
- Learning and sharing
- Development of initiatives
- Watchdogging the industry
- Compliance
