Category Archives: Operations

Amtrak locked me in!

Read my blog and join the conversation: www.HOTELSMag.com, 4/30/13, by Yvette Jong, Craft House LLC

“It was January, and I was excited to take a 24-hour train ride from San Francisco to Vancouver to see friends. How often do you get 24 hours to yourself? And how often do you get to take a train ride with observation cars that have seats facing outward?! I was excited. But after falling asleep while waiting for the train to arrive, Amtrak let me down. BIG.

Re: Golf course development in China

Read my blog and join the conversation: www.HOTELSMag.com, 4/16/13, by Yvette Jong, Craft House LLC

“A HOTELSMag.com reader recently reached out for my opinion on golf course developments in Asia. While I only know this person peripherally, I thought it was fair to give an honest opinion — after all, if you’ve read my blogs before you have an idea of my style and voice. Here’s what I told this reader:

“Wow, golf course development is very specific, and I’ll apologize in advance for any discouragement I might express following this sentence.

Are your employees cheating the system?

Read my blog and join the conversation: www.HOTELSMag.com, 2/21/13, by Yvette Jong, Craft House LLC

“Two things that stick in my mind from my Cornell education include how nasty hotel rooms are when you hold a black light to the sheets and walls, and how you can cheat the system by presenting the same beer bill to multiple guests and pocketing the cash. The second lesson was a probably a fleeting comment made by a professor, but what I took from it was that if I knew how employees could cheat the system, I’d be better equipped to prevent them from doing so.

A shift from ‘caring to coping’ in Asia

Read my blog and join the conversation at www.HOTELSMag.com, 1/15/13, by Yvette Jong, Craft House LLC

“We’re bringing Eric Ricaurte to Hong Kong at the end of the month to lead interactive seminars on hotel sustainability, CSR and green meetings. Here’s a conversation I had with Eric as we gear up for our seminars, which discusses the shift from buzzword to industry practice, and “caring to coping.”

Yvette Jong: Is it true that corporate social responsibility and sustainability are among the few departments that actually grew during the recession?

Craft House LLC combines and focuses the global expertise and insights of consultants from all parts of the hospitality industry with deep experience in the creation of exclusive hotels, restaurants and destinations. This unique collaboration of category talent allows us to partner with our clients to build successful hospitality businesses in one holistic process by streamlining and integrating creative, development and operating strategic thinking and execution. Contact us for information.

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