“If I wanted a generic answer, I’d read a guidebook.

Have you ever found yourself stepping into someone else’s conversation at the concierge desk to offer a guest an opinion of your own? Perhaps there’s a language barrier, the concierge looks lost or the advice the guest has been given has nothing to do with what they asked for. Except in the first of those three circumstances, there’s nothing I hate more than a hotel employee who, with full confidence, makes a blind recommendation on what to do or see without first trying to gauge my interests. Sure, I may have asked for a recommendation, but that recommendation should be customized for me. After all, no one knows the city better than they do, and nothing makes me lose more confidence in the concierge than a passerby with a better suggestion….” (read more)